If you wish to change or cancel an item or items in your order you can email us to orders@tisjadamen.com with the mention of your order number original email address and reason. 

If the items are already packed and ready to be shipped the items can not be cancelled anymore and only returned following our return and exchange policy. 

Both the return and exchange period is 7 days after receiving your lovely lingerie pieces. You can report your return or exchange here.  Or reach out to us by email: info@tisjadamen.com

Regarding the refund, we try to complete this as soon as possible, but we maintain a period of 14 days to give us room to complete the refund. Please find more information on our Returns & exchanges page.

Please find more information on our Returns & exchanges page

Please note that sample sale items can not be returned unless otherwise stated. Due to the limited amount of sizes, we can not easily change your size after you placed your order. Canceling your order after the sale is over will mean that someone else missed out on your pieces.

Please find more information on our Returns & exchanges page

All our transactions go through a secure server. 

You can pay for your order with the below payment methods:

Visa

Mastercard

Maestro

American Express

Paypal

IDeal 

Bancontact

Shop Pay

Apple Pay

Google Pay

Coming soon: Klarna for after pay for selected countries

Not yet, but soon we will be offering Klarna after pay for selected countries

We offer a lovely discount code of 10% off for new customers when you subscribe to our newsletter. Please use code: thisisyourstory to enjoy this gift.

Yes we do, please see our Gift Voucher here

Please fill in your promo code or gift voucher code at checkout. The discount will automatically be calculated at checkout. 

Please send us an email to orders@tisjadamen.com with the original email address and mention your order number and situation. 

Yes, they can be combined together. A gift voucher is considered currency so can always be used. You can not combine two different promo codes.

You can not combine a promo code on sale items. A gift voucher can be used during sale periods because it is considered currency so can always be used.

Yes, we can do this for you. When you order a digital gift voucher together with our brand box then we will send you a physical gift voucher beautifully placed in our luxury box as a perfect gift.

Please fill in your address at checkout to see what the shipping cost will be for your beautiful order.

Please see everything related to shipping and packaging here

Tax-Free shopping outside EU does include Customs and Duties upon delivery.

Please note this now also includes The United Kingdom due to Brexit.

Customers buying a lovely order outside the EU will shop tax free. So to clarify they will pay less money for their order than customers within the EU. To balance this customers outside the EU will be responsible to pay for customs and duties depending on the tax regulations for their own country. At the end in comparison all customers pay around the same amount worldwide. We hope this clarifies how this works when you shoo online, because we understand it can become difficult when you do not know this before hand. 

This depends on the pieces. With our ethical and environmental values in mind we offer our collection with pieces from stock, made to order or pre order. 

When is your order ready to be shipped

Our lovely pieces are handmade in The Netherlands and Romania in a small atelier with the same work values. Please take into consideration that the shipment date depends on the specific piece and our stock. We are not a large online shop and everything is done in a small team and that is why we do not say an order will be sent the same day.

Made-to-order or pre-order pieces will be mentioned on the product page or with the size. These pieces need to be made in our Amsterdam atelier for you and this takes time, but with this, we can stay creative and keep our ethical and environmental values alive. With this, you are supporting an independent brand which we highly appreciate. If the pieces are in stock your order will be sent within 0-2 days.

If you need your order for a specific date or if you have any questions please reach out to us: orders@tisjadamen.com

Once your lovely order is ready, you will automatically receive a track & trace by email to follow its journey. 

Sorry, but our carrier FedEx does not deliver to PO boxes.

We can deliver to a hotel, but please reach out to us before placing your order to get an estimated delivery date to make sure these beautiful pieces will be delivered in time. You can also request to change your shipping address might your plans change. Please email to: info@tisjadamen.com

We made an effort to make sure your packaging is discreet so it is only for you to know what this lovely package holds, unless of course it is a surprise... 

All orders are packed with care in our atelier based in Amsterdam, The Netherlands.

...

Please click here to see our full page dedicated to our Ethical & Environmental values.

Please click here to see our page with all our materials shown up close, read about how they are made, notice our recycle and up-cycle material choses and where these beautiful materials are made.

~ this page is still in process ~

We created a lovely page to share our thoughts on how you can best care for your beautiful lingerie items. How to wash, dry and store at home or during your travels.

Click here to see our page ''How to care''. 

We currently don't have any physical stores.

Previously, we worked with several beautiful boutiques worldwide. However, after 2020, when the world changed due to COVID-19, some stores had to close their doors, and this influenced our collection process in an acceptable way. We decided to take back our lingerie creations into our own hands, but we might expand again in the future.

Tisja Damen herself has been supporting charities by donations and by being actively taking part since she was a young child and never stopped. Now with the influence of her brand growing together with her lovely customers, we now proudly support these different charities every month.

Click here to read more about the charities we support

~ Plastic Oceans ~

~ The Pad Project  ~

~ Humane Society International ~

~ Greenpeace ~

~ The Bail project ~

~ Hivos ~

~ The Good Roll ~

~ Triodos Foundation ~

We're very pleased to help you, so reach out to us by email: info@tisjadamen.com

Or use our contact form by clicking here.

We offer our creations to a limited of luxury boutiques worldwide. We wish to stay exclusive for our ethical and environmental reason, but also to remain a small and independent brand. If you wish to reach out us to talk about a sale inquiry, please email to info@tisjadamen.com.

First of all thank you so much for considering our brand, we appreciate this so much! We have positions for our design atelier and branding direction. We would to ask you to reach out to us by email and tell us your story: info@tisjadamen.com

We love to work with other creative people so if you have an idea for a collaboration, please send us an email with your idea and proposal info@tisjadamen.com